Refund Policy

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Refund Policy:

 

Overview:

By accessing and using the QuikOn app, you are deemed to agree to the terms and conditions, the Privacy Policy and any other policies and notices (collectively referred to as the “Terms of Use”) which are currently applicable or will apply to your use of QuikOn app.

QuikOn reserves the right to modify the terms and conditions without giving YOU any prior notice. Your use of QuikOn following any such modification constitutes your agreement to follow and be bound by the terms as modified. Any additional terms and conditions, disclaimers, privacy policies and other policies applicable in general and/ or to specific areas of this website/app, QuikOn or a particular service are also considered.

The QuikOn app supports refunds in the event it meets the criteria that have been specified for the relevant use cases. QuikOn is committed to initiating the refund process within 48 hours. However, once the refund is initiated, please note that banks take 5 working days to process the refund. After that, the refund will be processed, and the money will be credited to the user’s Bank. In all cases, you will be able to check the refund status with our support team with the help of the transaction ID. The refund criteria for the specific use cases are as follows:

It is the responsibility of the receiver/payee to provide the correct details for the money to be credited into the bank account. Once the money is credited to the bank account, refunding the amount to the user’s bank account will follow bank guided procedures.

If you have sent money to one of your contacts, QuikOn will refund the money to you according to the following scenarios –

  1. The receiver/payee has not registered with QuikOn within 5 working days of the date from which the transaction has been initiated (OR)
  2. The receiver/payee, who is a registered QuikOn user, has not specified a Bank account for the money to be credited to within 5 working days of the date from which the transaction has been initiated (OR)
  3. The receiver/payee has specified an invalid bank account to QuikOn, due to which the money transfer to the receiver’s bank failed.
  4. If the transaction is failed/pending, the amount is debited from your bank account. The registered users need to share the transaction details, ID with our customer care contact info mentioned below in Point 5 of this policy for the refund initiation process.
  5. In the event YOU erroneously send a payment to a wrong party or have sent payment for a wrong amount, QuikOn shall have no liability in this regard, and your only recourse will be to contact such third party to whom such payment was sent and seek a refund (if any). QuikOn will not refund or reverse a payment erroneously made by YOU.
  6. QuikOn will not be responsible for recovering the money if the account holder initiates a fund transfer to an unintended or incorrect account.
  7. The USER is responsible for the accuracy and authenticity of the instructions provided to QuikOn. The same, in the form and manner prescribed by QuikOn, shall be considered sufficient to operate the said facility. QuikOn shall not be required to independently verify the instructions. QuikOn has no liability if it does not or cannot stop or prevent the implementation of any payment order issued by the USER. Once the USER issues a payment order, the same cannot be subsequently revoked by the USER.

All instructions, requests, directives, orders, directions entered by the USER are based upon the USER’s decisions and are the sole responsibility of the USER

Refund at Merchant/Local service provider Stores:

  1. QuikOn supports both partial and full refunds for purchases made at QuikOn enabled merchant/local service provider stores only if the original transaction was initiated using the QuikOn payment platform. While the functionality is supported, the refund process & policy is governed by the merchant’s/Local service provider store return/refund policy. If the merchant/local service provider initiates the refund, it will go through the process specified in the top section of the page.
  2. Any payment made erroneously by the USER to any merchant establishment or any erroneous transfer to any person/local service provider stores shall not be refunded to the USER by QuikOn in any circumstances.

How to Apply For a refund?

You can call us at our Customer care number 040-40054455 or write us at support@quikon.in pertaining to your query in detail. We will try to resolve your query as early as possible.

How much time entails getting a refund?

Once we receive your call or email, we initiate your request instantly. It will take 5 working days to process the refund request. Once the refund is successfully done, you shall be notified about the same via mail at support@QuikOn.in

 

  • If the Customer leaves the QUIKON before they complete their service period, there shall be no entitlement to a refund of paid service fees.
  • Refunds, if applicable, at the discretion of the Management, will only be made to the debit/credit card used for the original transaction. For the avoidance of doubt nothing in this Policy shall require the QUIKON to refund the Fees (or part thereof) unless such Fees (or part thereof) have previously been paid.

NOTE:

We will keep reviewing our refund policies periodically as we add new features. We request you to visit this page often for updates.