Terms & Conditions

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Terms & Conditions - Yes Bank:

 

MOST IMPORTANT “TERMS AND CONDITIONS” FOR YES BANK PREPAID INSTRUMENTS

Definitions:

Prepaid Instrument (PPIs): PPIs (Card/wallet) are payment instruments that facilitate the purchase of goods and services, including financial services, remittance facilities etc., against the value stored on such instruments.

Know your Customer (KYC): The guidelines adopted by the Bank to identify the Customer and verify the identity of the Customer.

Personal Identification Number (PIN): PIN is a numeric password part of the kit handed over to the Customer by the Bank while issuing the PPI.

Holder: Individuals/Organizations who obtain/purchase PPIs from the Bank and use the same to purchase goods and services, including financial services, remittance facilities etc., against the value stored on such instruments.

  1. The obligation of the Prepaid Customer who purchases Prepaid Instrument from the Bank:

a. Prepaid Instrument (PPI) shall be issued to a Customer at the sole discretion of the Bank post complying with “Know Your Customer” guidelines.

b. The Bank shall levy fees for issuance/usage of the Prepaid Instrument as per the Schedule of Charges displayed on the Bank/Partner website and available on the website “Terms & Conditions”.

c. The Bank shall issue a PIN to the Customer for operating the PPI. The Customer shall take reasonable precautions to prevent misuse of the PIN. The Customer shall be solely responsible for any consequences arising directly or indirectly out of the disclosure of the PIN and/or unauthorized use of PPI due to any misuse for want of reasonable care and precaution. The Customer disclaims liability of the Bank for any unauthorized use of Prepaid Instrument and any loss or damage incurred directly or indirectly as a result of such misuse.

d. The Customer shall be responsible for the safe custody of the Prepaid Instrument. In case of loss or theft of the Prepaid Instrument or misuse of the Instrument, the Customer shall immediately inform any of the branches /contact centres of the Bank. The Customer shall be responsible and liable for all unauthorized transactions till the Customer reports the unauthorized transaction to the Bank. A new Instrument shall be issued to the Customer in lieu of lost/stolen PPI upon request in writing and payment of application fee as per the Schedule of Charges.

e. The PPI can be used at any of the YES BANK ATMs or network ATMs for permitted transactions depending on the type and features of the PPI. The charge slip dispensed by the ATM during usage of the PPI shall not be construed as evidence of the transaction. The records of transactions maintained by the Bank shall be conclusive and binding for all-purpose.

f. The Bank shall not pay any interest on the balance outstanding in the Prepaid Instrument at any point in time.

g. The Bank will intimate the Customer through an SMS on the regd. Mobile number 45 days prior to the expiry of the validity period of the PPI. The Customer needs to utilize the balance amount prior to the expiry of the Instrument. In case the Customer does not utilize the balance amount within the validity period, the Customer can approach the Bank for a refund/transfer of the outstanding balance. In case the Customer does not approach the Bank within a specified period as prescribed by the regulator, the outstanding balance will be transferred to a fund in compliance with the regulatory guidelines.

h. Any claim for compensation made by the Customer shall be settled purely as per the provisions of the Compensation Policy of the Bank.

i. All cardholders will be covered under the Customer liability policy of YES BANK. For more details on customer liability policy, please refer to Bank’s website at www.yesbank.in

Confidentiality:

The Customer hereto shall keep strictly confidential all information, including but not limited to that which may be disclosed or confided to it by the other in the course of the obligations under this ‘“Terms and Conditions”’. Neither the Customer nor YES BANK shall disclose the same to any third party without prior approval of the other party. This clause shall survive the termination of PPI issued by YES BANK. The following are the exceptions to this clause:

a. information already in the public domain;

b. the disclosing party must disclose such information under any laws, rules or regulations or pursuant to the order or direction of any Court, authority, tribunal or forum.

Change in information:

The Customer shall also inform YES BANK/Partner of any change in the Customer’s mailing address. Further, the Customer shall also inform YES BANK about any change in the details such as name, telephone number, or mobile number.

Prohibition against assignment:

The functions, rights or obligations under these ‘“Terms and Conditions”’ shall not be assigned or delegated to any party or person by the Customer without the express prior written consent of YES BANK. Any purported assignment or delegation in contravention of the terms of the ‘“Terms and Conditions”’ shall be null and void.

Suspension or Termination or Cancellation or discontinuance of the PPI:

YES BANK may if it is satisfied that it is necessary so to do, at any time and on such conditions as it thinks fit, suspend or deny or terminate the PPI under the following circumstances:

(i) In the event of the Customer being declared insolvent or in the event YES BANK receives any notice/intimation about the death of the Customer;

(ii) In the event of the Customer committing a breach of any of the terms, conditions, stipulations or its obligations under these ‘“Terms and Conditions”,’

(iii) In the event of any restriction imposed on the Customer by an order issued by any regulatory authority or a Court in India or any investigating agency.

Indemnity:

The Customer shall indemnify and keep YES BANK, its directors, officers, employees, and agents indemnified of, from and against any cost, expenses, charges, which YES BANK is required to incur or has incurred to defend any such claim, suit, demand, prosecution, proceedings, due to any act of omission or commission, fraud, negligence or default on the part of the Customer as a holder of the PPI.

Force Majeure:

Notwithstanding anything contained herein, YES BANK shall not be liable to the Customer for any harm, loss, damage or injury caused due to causes beyond its control such as tide, storm, cyclone, flood, lightning, earthquake, fire, blast, explosion or any other act of God, war, rebellion, revolution, insurrection, embargo or sanction, blockade, riot, civil commotion, labour action or unrest including strike, lock-out or boycott, interruption or failure of any utility service, enemy action, criminal conspiracy, the act of terrorism or vandalism, sabotage, hacking, unanticipated technological or natural interference or intrusion, loss or damage to satellites, loss of satellite linkage or any other data communications linkage, loss of connectivity or any other irresistible force or compulsion.

Service of Notice:

Any notice or communication required to be given under this ‘“Terms and Conditions”’ shall not be binding unless the same is in writing and shall have been served by hand delivery against acknowledgement or by registered post at the Registered Office address of YES BANK Limited (in case a notice is to be served to YES BANK) and to address recorded with YES BANK in case notice is to be served to the Customer.

Contact Centre details:

In case of any queries, please call toll free number 1800 3000 1113. You can also write to QuikOn.support@yesbank.in. Details can be found on www.yesbank.in

Grievance Redressal:

Any complaint, dispute, or grievance would be addressed to YES BANK according to the Banks Grievance Redressal policy.

• In case the resolution provided does not meet your expectations, the user can approach Grievance Redressal Officer at head.grievanceredressal@yesbank.in. If the resolution provided by Grievance Redressal Officer is not satisfactory user can approach Principal Nodal Officer at principal.nodalofficer@yesbank.in. For more details on the Grievance Redressal policy, please refer to the YES BANK website - https://www.yesbank.in/pdf/grievanceredressal_pdf

• The User is hereby informed that YES BANK is covered under the Banking Ombudsman Scheme, 2006 of the Reserve Bank of India. Under this scheme, any grievance against the Bank, if not addressed within 30 days, can be addressed to the Banking Ombudsman of the concerned city. Please follow the below link for contact details: https://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=164

Governing Language:

All deeds, documents and writings that may be executed and all correspondence that may be exchanged between the Customer and YES BANK hereto in relation to the subject matter of this ‘“Terms and Conditions”’ shall be in the English language, which shall be the governing language between the Customer and YES BANK hereto.

Governing Law and Jurisdiction:

The use of PPI by the Customer shall be governed in all respects by the laws in force in India. The Customer agrees to submit to the exclusive jurisdiction of the courts in Mumbai. These ‘“Terms and Conditions”’ shall be subject to Government notifications, any rules, regulations, guidelines and circulars/notices issued by YES BANK and rules, regulations, bye Laws, Operating Instructions and circulars/communiqués/notices issued by the regulator.

Change of “Terms and Conditions”:

In its sole and absolute discretion, YES BANK reserves the right to amend, delete, modify, vary, or supplement any of the “Terms and Conditions” at any time. It will endeavour to give prior notice of seven days for such changes.


 

Please refer exhaustive “Terms and Conditions” displayed on the website of YES BANK for the latest comprehensive applicable “Terms and Conditions”. The Customer shall be deemed to have read and understood the exhaustive “Terms and Conditions” while dealing with YES BANK.

 

Terms & Conditions - UPI:

 

What is NPCI?

NPCI is an authorised payment system operator by RBI. NPCI owns and operates the UPI payment system.

What is PSP bank?

PSP is the banking company authorised to act as a Payment Service Provider (PSP) under the UPI framework. PSP engages the TPAP to provide UPI services to end-user customers.

What are TPAPs?

A Third-Party Application Provider (TPAP) is an entity that provides the UPI compliant app(s) to the end-user customers to facilitate UPI based payment transactions.

What is a Customer's Bank?

The Bank where the end-user customer maintains his/her account linked to debit/credit the payment transactions made through UPI.

Who is the End-User Customer?

The end-user customer is the individual who uses the UPI payment facility to send and receive payments.

 

We hereby confirm that:

  1. We QuikOn are a TPAP authorised by NPCI to facilitate payments through PSP Bank, namely YES BANK. We are a service provider, and we participate in UPI through the PSP Bank.
  2. We are bound by the tripartite agreement entered with the sponsor PSP Bank YES BANK and NPCI. We are responsible for facilitating grievances/complaints resolution of the customers on-boarded on our UPI application.
  3. We shall be the first point of contact for all UPI related grievances/complaints about customers on-boarded by us. In case the complaint/grievance remains unresolved, the next level for escalation will be the PSP Bank, followed by the Bank (where you maintain the account) and NPCI in the same order. After exercising these options, you can approach the Banking Ombudsman and/or the Ombudsman for Digital Complaints, as the case may be.

 

Roles & Responsibilities of NPCI

  1. NPCI owns and operates the Unified Payments Interface (UPI) platform.
  2. NPCI prescribes rules, regulations, guidelines, and the respective roles, responsibilities, and liabilities of the participants regarding UPI. This also includes transaction processing and settlement, dispute management and clearing cut-offs for settlement.
  3. NPCI approves the participation of Issuer Banks, PSP Banks, Third-Party Application Providers (TPAP) and Prepaid Payment Instrument issuers (PPIs) in UPI.
  4. NPCI provides a safe, secure and efficient UPI system and network.
  5. NPCI provides online transaction routing, processing and settlement services to members participating in UPI.
  6. NPCI can, either directly or through a third party, conduct an audit on UPI participants and call for data, information, and records related to their participation in UPI.
  7. NPCI provides the banks participating in UPI access to the system where they can download reports, raise chargebacks, update the status of UPI transactions etc.

Roles & responsibilities of PSP Bank

  1. PSP Bank is a member of UPI and connects to the UPI platform for availing UPI payment facility and providing the same to the TPAP, which in turn enables the end-user customers/merchants to make and accept UPI payments
  2. PSP Bank, either through its own App or TPAP's App, on-boards and registers the end-user customers on UPI and links their bank accounts to their respective UPI ID.
  3. PSP Bank is responsible for authentication of the end-user customer at the time of registration of such customer, either through its own App or TPAP's App.
  4. PSP Bank engages and on-boards the TPAPs to make the TPAP's UPI app available to the end-user customers.
  5. PSP Bank has to ensure that TPAP and its systems are adequately secure to function on the UPI platform.
  6. PSP Bank is responsible for ensuring that the UPI app and systems of TPAP are audited to safeguard the security and integrity of the data and information of the end-user customer, including UPI transaction data as well as UPI app security.
  7. PSP Bank has to store all the payments data, including UPI Transaction Data collected to facilitate UPI transactions, only in India.
  8. PSP Bank is responsible for giving all UPI customers an option to choose any bank account from the list of Banks available on the UPI platform for linking with the customer's UPI ID.
  9. PSP Bank is responsible for implementing a grievance redressal mechanism for resolving complaints and disputes raised by the end-user customer.

Roles & responsibilities of TPAP

  1. TPAP is a service provider and participates in UPI through PSP Bank.
  2. TPAP is responsible for complying with all the requirements prescribed by PSP Bank and NPCI in relation to TPAP's participation in UPI.
  3. TPAP is responsible for ensuring that its systems are adequately secure to function on the UPI platform.
  4. TPAP is responsible for complying with all applicable laws, rules, regulations and guidelines etc., prescribed by any statutory or regulatory authority in relation to UPI and TPAP's participation on the UPI platform, including all circulars and guidelines issued by NPCI in this regard.
  5. TPAP has to store all the payments data, including UPI Transaction Data collected by TPAP, for the purpose of facilitating UPI transactions, only in India.
  6. TPAP is responsible for facilitating RBI, NPCI and other agencies nominated by RBI/ NPCI to access the data, information, systems of TPAP related to UPI and carry out audits of TPAP as and when required by RBI and NPCI.
  7. TPAP shall facilitate the end-user customer with an option to raise grievance through the TPAP's grievance redressal facility made available through TPAP's UPI app or website and such other channels as may be deemed appropriate by the TPAP like email, messaging platform, IVR etc.

Dispute Redressal Mechanism

  1. Every end-user customer can raise a complaint with respect to a UPI transaction on the PSP app/TPAP app.
  2. End-user customers can select the relevant UPI transaction and raise a complaint in relation thereto.
  3. A complaint shall be first raised with the relevant TPAP regarding all UPI-related grievances/complaints of the end-user customers on-boarded by the PSP Bank/TPAP (if the UPI transaction is made through the TPAP app). In case the complaint/grievance remains unresolved, the next level for escalation will be the PSP Bank, followed by the Bank (where the end-user customer maintains its account) and NPCI, in the same order. After exercising these options, the end-user customer can approach the Banking Ombudsman and/or the Ombudsman for Digital Complaints, as the case may be.
  4. The complaint can be raised for both transactions, i.e. fund transfers and merchant transactions.
  5. The end-user customer shall be kept communicated by the PSP/TPAP by means of updating the status of such end-user customer's complaint on the relevant App itself.

BHIM UPI - Disclaimer of Liability

QuikOn/YES BANK/NPCI does not hold out any warranty and makes no representation of the UPI Services or QuikOn Application quality. The User agrees and acknowledges that QuikOn/YES BANK/NPCI shall not be liable and shall in no way be held responsible for any damages whatsoever, whether such damages are direct, indirect, incidental or consequential and irrespective of whether any claim is based on loss of revenue, interruption of business, transaction carried out by the User, the information provided or disclosed by Issuer Bank regarding User's Account(s) or any loss of any character or nature whatsoever and whether sustained by the User or by any other person. While QuikOn/YES BANK/NPCI shall endeavour to promptly execute and process the transactions as instructed to be made by the User, QuikOn/YES BANK/NPCI shall not be responsible for any interruptions, non-response or delay in responding due to any reason whatsoever, including due to failure of operational systems or any requirement of law.

 

QuikOn/YES BANK/NPCI shall not be liable for any loss, claim or damage suffered by the User and/or any other third party arising out of or resulting from the failure of any transaction initiated via QuikOn App on account of time out transaction, i.e. where no response is received from NPCI or the beneficiary bank to the transaction request. QuikOn/YES BANK/NPCI or the beneficiary Bank shall also not be liable for any loss, damage and/or claim to arise out of or resulting from wrong beneficiary details, mobile number and/or account details being provided by the User.

 

QuikOn/YES BANK/NPCI shall not be responsible for any electronic or mechanical defect, data failure or corruption, viruses and bugs or related problems attributable to User telecommunication equipment and/or the Services provided by any Service Provider. For the protection of both the parties and as a tool to correct misunderstandings, the User understands, agrees and authorises QuikOn/YES BANK/NPCI, at its discretion and without further prior notice to the User, to monitor and record any or all telephone conversations or electronic communications between the User and QuikOn/YES BANK/NPCI.

QuikOn/YES BANK/NPCI expressly disclaims all warranties of any kind, whether express or implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, data accuracy and completeness, and any warranties relating to non-infringement in the UPI Facility.

 

The rights granted to a User are "limited, non-exclusive, non-transferable, non-sublicensable". Therefore, users should not (i) indulge in any "modification, adaptation, improvement, enhancement, translation or derivative work" of the QuikOn App (ii) "decompile, reverse engineer, copy, disassemble, and attempt to derive the source code of, or decrypt the Application." (iii) Remove or alter any propriety notices, legends, symbols or labels in the App, including, but not limited to any trademark, logo or copyright (iv) User agrees that all ownership of the App including all relevant intellectual property rights shall remain with QuikOn/YES BANK/NPCI. Any breach of these stated terms shall entitle QuikOn/YES BANK/NPCI to seek appropriate legal actions against the User as it shall deem fit and appropriate, including and not restricting the right to disable the Application.

 

QuikOn/YES BANK/NPCI reserves the right to change/modify the terms and conditions without prior notice. In the event that any changes are made, the revised terms and conditions shall be updated on this Application and QuikOn/YES BANK/NPCI website. The user agrees to abide by the most recent version of these Terms each time the User uses QuikOn App.

 

QuikOn has the absolute right to grant access to the User to use the Application. The user agrees and consents that the user shall not engage in any activity that interferes with or disrupts the Application. In the event of any misuse of the Application by the user; QuikOn/YES BANK/NPCI shall have sole and absolute discretion to take suitable action against the user, including and not restricting QuikOn/YES BANK/NPCI's right to seek appropriate legal remedies at the user's cost and expenses. Further, nothing herein shall restrict QuikOn/YES BANK/NPCI's right to delete/block/blacklist/prohibit the creation of such VPA's in QuikOn/YES BANK/NPCI's sole and absolute discretion are misleading and/or likely to create confusion.


Online Payments

This online payment system is provided by QUIKON FINSERVE PRIVATE LIMITED. QUIKON may update these terms from time to time and any changes will be effective immediately on being set out here. Please ensure you are aware of the current terms. The country of domicile for QUIKON is India.


Terms & Conditions

Please read these terms carefully before using the online payment facility. Using the online payment facility on this website indicates that you accept these terms. If you do not accept these terms do not use this facility.

All payments are subject to the following conditions:-

The description of services of match making are specific to your need, when you log in with your unique password. Normally payment is required in advance (i.e. before you commence your activity).

All Fees quoted are in Indian Rupees. The QUIKON reserves the right to change the fees at any time.

  • Your payment will normally reach the QUIKON account to which you are making a payment within two working days.
  • We cannot accept liability for a payment not reaching the correct QUIKON account due to you quoting an incorrect account number or incorrect personal details. Neither can we accept liability if payment is refused or declined by the credit/debit card supplier for any reason.
  • If the card supplier declines payment the QUIKON is under no obligation to bring this fact to your attention. You should check with your bank/credit/debit card supplier that payment has been deducted from your account.
  • In no event will the QUIKON be liable for any damages whatsoever arising out of the use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.